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Experience and explore the games and other upcoming updates from Gameloft®. Find the game that will best fit your lifestyle!
Hello,If you are unable to download the game here are some steps you can follow in order to fix the problem.
If none of these help, please contact our Customer Care team for further assistance.
ANDROID
For Android, you can try this: https://support.google.com/googleplay/t ... ts=6241336
iOS
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Any of those can be the solution for your problem. Check if your problem was solved after each step.
- Soft Reboot / Hard Reboot (=Force Reboot)
- Reset All Settings
- Reset network settings
- Sign out and Sign in Apple ID on AppStore Setting
- Sign out and Sign in Apple ID on iCloud Setting
- Change my Apple ID to another one
- Wi-Fi and LTE
- Close all of apps in app switcher list (double tap of home key)
- Close App Store => Sign out Appstore on Settings => Hard Reboot => Sigin in iTunes Store again
- Make Airplane on and back to off after 20 seconds
- Set ‘Automatically’ to Date & Time
- Set ‘Manually’ to Date & Time
- Storage - make sure you have at least 3GB of free space. (Just to make sure)
Another alternative is to Update/download the game with iTunes on PC.